Warranties and Guarantees

All Chaparral products come with guarantees that cannot be excluded under the Australian Consumer Law. The consumer is entitled to a replacement and/or refund for any major failure and compensation for any other reasonable foreseeable loss or damage. The consumer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Guarantee applies only to;

Guarantee does not cover;

Should any part of the customers carpet fail to perform in accordance to any product guarantee Chaparral Carpet Mills P/L will offer the customer an allowance or a credit to be redeemed through the customers original retailer or another retailer nominated by Chaparral Carpet Mills P/L in the same area for;

For all further Guarantees on wear please refer to wear guarantee tables for details.(Below)

Warranty

Chaparral Carpet Mills Pty. Ltd. provides a full manufacturing warranty on all, raw materials and manufacturing procedures for a period of 12 months, from installation.

7-Year Guarantee

This guarantee only extends to this carpet if used for residential purposes only, is installed in accordance with AS/NZS 2455.1 (1997) and is maintained with regular vacuuming with a good upright vacuum with power brushes.

If after the carpet has been inspected and tested, the carpet pile surface has worn more than 15% in 3 years from the installation date, the affected area will be replaced at Chaparral Carpet Mills Pty. Ltd. expense.

All other claims will be met in accordance with the Abrasive Wear Guarantee Table below.

1-2  Years   100%

2-4   Years   40%

4 – 7 years  25%

This guarantee covers the replacement cost, including installation, of affected carpet.

This guarantee covers abrasive wear only and does not include;

  • Carpet Backings
  • Matting caused by poor maintenance practices.
  • Damage caused by accident or improper cleaning methods or agents.
  • Damage caused from furniture.
  • Carpet exposed to prolonged periods of sunlight.
  • Carpet sold as seconds quality, non standard, used or short ends.
  • Improper installation methods.

10-Year Guarantee

This guarantee only extends to this carpet if used for residential purposes only, is installed in accordance with AS/NZS 2455.1 (1997) and is maintained with regular vacuuming with a good upright vacuum with power brushes.

If after the carpet has been inspected and tested, the carpet pile surface has worn more than 15% in 3 years from the installation date, the affected area will be replaced at Chaparral Carpet Mills Pty. Ltd. expense.

All other claims will be met in accordance with the Abrasive Wear Guarantee Table below.

1-3  Years   100%

4-6  Years   60%

7-10 Years   25%

This guarantee covers the replacement cost, including installation, of affected carpet.

This guarantee covers abrasive wear only and does not include;

  • Carpet Backings
  • Matting caused by poor maintenance practices.
  • Damage caused by accident or improper cleaning methods or agents.
  • Damage caused from furniture.
  • Carpet exposed to prolonged periods of sunlight.
  • Carpet sold as seconds quality, non standard, used or short ends.
  • Improper installation methods.

15-Year Guarantee

This guarantee only extends to this carpet if used for residential purposes only, is installed in accordance with AS/NZS 2455.1 (1997) and is maintained with regular vacuuming with a good upright vacuum with power brushes.

If after the carpet has been inspected and tested, the carpet pile surface has worn more than 15% in 3 years from the installation date, the affected area will be replaced at Chaparral Carpet Mills Pty. Ltd. expense.

All other claims will be met in accordance with the Abrasive Wear Guarantee Table below.

1-4  Years   100%

5-9  Years   60%

10-15 Years   25%

This guarantee covers the replacement cost, including installation, of affected carpet.

This guarantee covers abrasive wear only and does not include;

  • Carpet Backings
  • Matting caused by poor maintenance practices.
  • Damage caused by accident or improper cleaning methods or agents.
  • Damage caused from furniture.
  • Carpet exposed to prolonged periods of sunlight.
  • Carpet sold as seconds quality, non standard, used or short ends.
  • Improper installation methods.

We are located at 45 Brunel Rd., Seaford VIC 3198 Australia. You could also reach us via email at sales@chaparral.com.au.

Feel free to Contact Chaparral Carpets for more enquiries regarding our carpet products.

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